Effective Date: 03 January 2026

Arena Surat (“we”, “our”, “us”) operates the website arenasurat.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or communicate with us, including through WhatsApp Cloud API.

1. Who We Are

Business Name: Arena Surat
Website: arenasurat.com
Email: savaliya.krups@gmail.com
Phone: +91 99788 04957

2. Information We Collect

We may collect the following information:

  • Name, phone number, and email address

  • Messages and content shared with us via forms, email, or WhatsApp

  • Technical data such as IP address, browser type, device information, and website usage

  • Any other information you voluntarily provide to us

3. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide customer support

  • Communicate updates, confirmations, and service-related messages

  • Improve our website and services

  • Comply with legal and regulatory requirements

4. WhatsApp Cloud API Communication

If you contact us on WhatsApp or opt in to receive WhatsApp messages, we may send you service updates, confirmations, reminders, or customer support messages.

  • Opt-in occurs when you message us first or request WhatsApp communication

  • You may opt out at any time by replying STOP

  • Message frequency depends on your interaction

  • Standard carrier or data charges may apply

5. Cookies and Analytics

We may use cookies or similar technologies to improve website performance and user experience. You can manage cookie settings through your browser.

6. Sharing of Information

We do not sell your personal data. Information may be shared only with:

  • Service providers such as hosting, analytics, or communication platforms (including Meta/WhatsApp)

  • Legal authorities when required by law

7. Data Retention

We retain personal data only as long as necessary for business, legal, or support purposes.

8. Data Security

We take reasonable measures to protect your information; however, no method of transmission over the internet is completely secure.

9. Your Rights

You may request access, correction, or deletion of your personal data by contacting us.

10. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

For any privacy-related questions, contact:
Email: savaliya.krups@gmail.com
Phone: +91 99788 04957